What do you mean? MelbourneIT are huge and generally have a pretty decent reputation.
Clearly you have never used their ticketing system.
You raise and issue and they give you a ticket to track the issue.
They then send you an e-mail asking for more details.
You reply with the details and then they send you another e-mail saying the issue has been escalated.
A little while later you get another e-mail asking for the exact same details as the first e-mail, so you send them the same details.
You then get another e-mail saying this issue has been escalated.
Guess what happens next.
You guessed it, they send yet another e-mail asking for the exact same details you have now provided on two occasions.
They bounce you around in an infinite loop with a continual stream of spam e-mails until you finally get fed up and close the ticket.
Their exact response: "Our systems follow strict security measures and only enables us to send the password out to the main email contact in case of password recovery being requested. So rest assured your account password is safely stored with us. "