This is what matters in life .. the 'experience of a product'?
What the..
What the..
"The experience of a product."
It's so vague it's meaningless.
This idea is the foundation of our society, our economy, our entire conception of ourselves. I guess the only difference is that these days the idea is so deep into the water supply, they don't have to be coy about it any more.
There are many things this should make you feel, but surprise isn't one of them.