Hello Philip, I hold an account on wrapbootstrap under the name of railscom, and we are having the same problem. It was at first a paypal problem (i figured my ourself). We have changed that paypal account with one that can accept payments. We have contacted James the owner several times but we are still getting no response or clarifications. I have a feelling that this guy is ignoring sellers from some countries(I'm from Tunisia by the way). Anyway, thanks for the phone number, I'll try to call him, otherwise, i'll have to contact some friends who are resident the united stated to act on my behalf.