Counter argument: Waitstaff in Europe offer significantly poorer service than those in the USA
I don't enjoy fighting for the bartenders attention with the attractive person on the other end of the bar; tipping is how I level that playing field.
If you're rude to the owner, you're toast. "The customer is always right" does not apply. Maybe you're wrong, and they'll tell you to your face. "White wine? With your steak, sir?" can be absolutely dripping with disdain.
I think it's better that way. They can be more honest and not have to pretend they actually like you. The way they treat customers they don't know might border on hostile, but they will go to great lengths to accommodate their regulars.