Additional to the Starbucks link earlier

The Starbucks link posted earlier was interesting, but everyone should read the original story that prompted the blog entry.

Starbucks is huge. Starbucks is corporate (whether you think that's good, bad or indifferent is up to you). And this article reveals that Starbucks is incredibly introspective and honest.

I hope that I can be this dispassionate and open about my own mistakes when my company has 10 employees, nevermind 10,000.