> Sure--it's unfortunate that such a red herring was thrown into an otherwise excellent article.
No, he comes across as a jerk for about 75% of the entire condescending article. "I'm better at this stuff than some people and thus these people are less than me" is the overriding theme here. There is a kernel of an excellent point here — that we would benefit from better teaching computer literacy — but it's buried under miles of condescension, dismissiveness and outright animosity.
Many of his "This person can't use a computer" statements are overly dismissive and imperious. "This stupid kid saw a dialog box saying he had a virus and thought it might mean he had a virus! What a numbskull!" "A teacher doesn't know off the top of her head how to set some stuff that nobody ever needs to set! How embarrassing!" It is no wonder that his point gets lost when he goes on for paragraph after paragraph deriding people and impugning their character for such silly reasons.
If you want greater computer literacy, my experience is that one of the first steps is making people feel comfortable working their way around their computers. This "h4h4 n00b" attitude is counterproductive.