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Comment by sillysaurus | Hacker News Reader

Will WalMart fail but be replaced by manufacturers selling direct to end-users and disintermediate Amazon? I have no idea, but it's no less plausible than Amazon driving absolutely everyone out of business.

Seems unlikely, because the main reason to go to Walmart or Best Buy is to get the product the same day you want it, and also to see it in person before buying it. Amazon won't drive everyone else out of business until they offer both of those.

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The expansion into same day shipping is happening. In terms if people who want to physically see the product, I don't think that is Amazons game. They are are better off giving up that market segment and the overheads associated with it. Same day shipping and no hassle returns is probably close enough for a lot of people.

Is amazon offering no hassle returns? How's it work?

I don't live in the US and have never made an Amazon return. I was under the impression though that they organised for a courier to picking the package from you, rather than you having to go and send it?

I have had UPS pick things up from house for an Amazon return before. I'm not sure whether it happens every time or not, or how that is decided. It certainly happens at least some of the time though. Really fantastic.

You box up the item using the original packaging, slap on a return label printed off Amazon's website, and drop it off at UPS (a box or a store). Item arrives back at Amazon, and your account is credited.

I've only done it once. It was a defective milligram scale costing in the low teen 2-digits, which arrived DOA. Taking a chance, I resubmitted my original order and dropped off the defective unit at the local UPS store. A couple of days later, I had a working scale and an account credited to reflect the purchase of one scale, net.

Returns though lockers. You don't like it, you bring it to a locker (ie 7-11 or college campus) and Amazon will eat the shipping fees.

I've never had a return challenged or refused, and I can immediately print out a shipping label. It's not entirely "no hassle", but it's the least I've ever had, and the only reason I've ever purchased "risky" merchandise (e.g., clothing) online to begin with.

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