I was intent on buying a Leaf, and I wasn't going to let this initial ordeal sour my opinion of the car because it had more to do with the dealership. I knew going into it that getting the car back to Madison was going to be a stretch, and then events conspired to make it a bit more difficult. I think the fact that I made it back in spite of that was actually a point in the Leaf's favor.
Not necessarily only the shortcomings, I was thinking critical as in "analytical", I would have love to read about how the EV experience translated driving out of the dealership for example. It may not be new to you but I've never driven one and would have "extracted value" out of your post if you did describe it ;-)