OVH KS 2013 Clarification
forum.ovh.co.uk
forum.ovh.co.uk
- Almost all orders by Paypal in the past 10 days by Paypal were frozen without communication. They were cancelled today, without communication about a refund.
- Due to lack of parts, orders from the past 10 days by credit card will be delivered, but may wait up to 5 weeks.
- The specification of the servers has been downgraded. It is unclear whether customers whether ordered at the higher spec will receive the lower spec, but this seems likely.
- OVH will no longer communicate with customers that bought the first 4 levels of server (up to $150 a year) by email. Even for billing. They must communicate via a public forum, which is not reliably monitored by staff.
This is the worst customer service I have ever seen. Clearly, OVH has had terrible issues delivering, not helped by supply chain issues and relations with resellers. I think there are lessons to learn here for everyone.
For £3/mo you can't really complain. Pushing 30,000 cheap-as-chips servers online with next to no support is a really interesting business model.
This is interesting because I think the root is that the company core is french speaking, and has not reached out to speakers of other languages. But from a British/American perspective, I'd guess we do that all the time.
I don't think I've ever seen a web service community forum that wasn't angry.