That simply isn't true. They have support for some very specific areas which they consider of specific importance (e.g. Android), for the rest you're left to rot.
> Perhaps they do not have a corresponding relations team focused on operations support.
This has nothing to do with ops, it's a developer needing a raise in his apps requests quota.
On the other hand, I am happy that even the big G cannot afford to cover all fronts. It means, there is still room for new players to grow and do well in those areas.
If some one came to me saying my employer is saying I am a poor performer and trying to sack me and gave the Google apis's and its documentation as an example I would have sympathies with the employer.