I'm not talking about any of that.
I'm talking about things like actively losing track of customers because they were saved to a separate file that got saved over on a network share. I'm talking about billing people two or three times because there isn't a single place to check to see if they've already been billed. I'm talking about being on the phone with a customer service representative who can't authorize anything because your account is in an indeterminate state, and they have to check with management--and your account will never get out of that indeterminate state, so every five-minute conversation you ever have with them will become two days long, as you wait for them to call back the next day. I'm talking about going back to paper because half the time the information just isn't in the database, or is too wrong to rely on. I'm talking about having to hire clerks just to manually print data out of one system and type it into another, because Bob from Accounting "got shit done" without having ever heard of this thing called "networking."
People trying to automate things, without first having a formalized understanding of what the process is that they want automated, will cause business-impacting failures. There's never been a single time where it hasn't, in my years of dealing with this as an employee, a contractor, or a consultant.