Easier E-Mail for the Older Generation

pawpaw mail was discussed on HN http://news.ycombinator.com/item?id=554958

"After many calls, her father reported that it took him three days to close a window and that he still didn’t know how to make an @ symbol appear on the screen."

"Ms. Bryant thought it was even more of a lost cause when her mother asked for her fax number so she could send an e-mail message and then spelled out d-o-t in an e-mail address."

We laugh at this, but easily forget, "How are they supposed to know?" If someone has trouble with technology, it probably has much less to do with their age or circumstances than with our ability to satisfy their needs.

I've often thought there are gold mines out there for those of us who can simplify while providing the same value. OP posts a great example of this.

Even better: http://www.mycelery.com/

I can't imagine what the support load for this must be like.