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I've been in panic mode trying to figure out why our applications have gone down. At least now I know why.

Ditto. I just spent an hour hacking at my firewall rules before I tried the obvious thing: going to the server's IP.

It doesn't matter how long I do this... DNS problems always get me.

Have you thought about setting up with an external DNS monitoring service? It's cheap and really comes in handy over the years.

And to think you paid extra for this service.