Zero Defect Hiring

> OK, let's agree that this test requires that candidates rave about your shop, stores, plants, or restaurants. But what else do they say? Is it insightful, helpful, specific, and accurate? Does the candidate see problems, suggest solutions?

That's tricky. You want someone who will make your organization better, but you probably don't want someone who is going to launch every new relationship with criticism.

And given the way criticism is dealt with in many (most?) cultures, a lot of people will be trying to show they are the right kind of candidate by not criticizing. So I wonder whether this approach is going to rule out lots of good people.