I agree with the first conclusion, that this is a bad idea. Yes, AirBNB is able to compete because it is as convenient and provides a similar level of service to regular hotels. However, even as an outsider to the shipping industry, it's clear that UPS and FedEX have extremely complex systems to get a package across the country quickly, and reliably. And yes, it is very likely that crowd sourcing ride shares would never be as efficient. Additionally, my experience with receiving packages gives me very little exposure to how the system works. All I know is that I click buy on Amazon, and a box is at my door 3 days later.

However, I disagree with the second point, that one NEEDS to work in an industry to understand product/market fit. There are plenty of industries that can be studied from a distance. Perfect example being the AirBNB founders. (as far as I know) They did not work in the hotel industry - they merely participated as a customer, hated it, and spent enough time studying to understand it. In addition, staying at a hotel as a customer gives me much more exposure to the system than receiving a package. I check in, I see the maids, I see the food prepared, the room keys, the furniture, etc. Yes, working in an industry will give you an edge, and it may be nearly necessary in some industries (such as shipping, semi-conductors, most physical products), but plenty of founders have built/exited successful businesses without working in their market first.