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Isn't this the angle that Redhat, IBM, and now Oracle are taking? I.E. the software is free, but the support contract is gonna cost you.

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I recently started working with a Fortune 1000 that has a support agreement with RedHat for, among other things, JBoss. The developers and admins rave about the support provided but disparage other vendors to whom much more was paid.

Yes. My instinct is that for companies that need that "warm fuzzy" of support their contracts make sense.

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