I'm going to rant big time, and I expect downvotes, but this is my true opinion, has always been and will always be, so I see no reason to not write it down here.

I don't think Microsoft ever cared at all about customers or products. Microsoft has been making money out of patents and white-gloved mobbing for ever, not out of customer happiness. Probably around 90% percent of what they earn in OS licenses comes from preinstalled laptops and desktops, where the user doesn't even have the choice to reject paying for them because they gently mobbed all manufacturers into shipping with their crapware installed, so they don't even need to care about making a great product, just one that's good enough and works most of the times.

I've paid for at least 5 Windows licenses that I never, not even for a split second, have used. First thing I do when I get a laptop is install Debian on it. I have NEVER even seen the Windows logo come up in any of my PCs, yet I've still had to pay their mob tax. No matter how much you fight with the clerk or how many emails you send to the manufacturer. They can't do anything. It all comes from above. The hardware and the software are a unit. It's a bundle, you can't separate it.

Xbox one sucks, alright. So did all Windowses from 1.0 till 3.1, Windows 95, Windows Me (especially), Windows Vista, and uncountable other terrible decisions that, somehow, didn't manage to sink the company. I don't think yet another awful product will even manage to make a notch to their massive fortune.