I understand his experience. I've been mainly, (70% of the time), a third party Windows developer and admin for the last two decades and have spent thousands of hours working with and talking to Microsoft folks. Even have a few family members that work for the corporation.

NIH: Many Remondites live in the "bubble" where technology from the outside doesn't exist or doesn't matter. (It reminds me of the hard core Republican base.) This extends to much of the user base as well. There is a strong denial of OSS and there used to be taunting of Apple. (Until the iPhone kicked the smartphone market in gear.)

Future: Redmond has some serious issues to deal with: dysfunctional management, growing OSS usage, rejection of Win8/Xbox One and how to get people to use Azure when it's known you are the NSA's bitch.