The fact that they've built special systems for giving the government the data is not too surprising or scandalous. If I ran a site getting the same number of FISA requests that Google and Facebook presumably get, I'd probably also design a special system to make the process more convenient and secure. Short of openly challenging the NSA in court, this is probably the best response we could hope for. It gives the company control over what data is released and is much more secure than a back door which could be compromised.