I agree you Sridhar, that you guys have taken a pretty solid approach. I've been fan of zoho for a long time but unfortunately dont really use any of your products right now. I used to use them few years back but somehow lost interest in zoho offerings, dont remember why. I do also think that the blog post is quite bitter. It reflects frustration more than it shows your strength... any case, wish you best of luck and I hope you guys concentrate on each vertical product with more focus, may be with a separate marketing tactic and domain.