Facebook is just fine
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Facebook lets me chat with my girlfriend, my grandparents, and my college roommate all at the same time. It lets me upload pictures of my new apartment for people to see. It lets me comment with a bunch of other angry misanthropes about how the Heat are gonna blow it this year. Until another service lets me do that in one browser tab, I'm fine with sticking with Facebook.
(I notice a huge correlation, too, with people's feelings about Facebook and people's level of extroversion/social aptitude in general. I think some people, website or no website, are going to want to keep to themselves -- and no app is ever going to change that.)
Facebook has a huge user base, .001% of them whining about how it sucks is a whole bunch of people.
"What alternatives?" like email.
What they're saying is that Facebook is not working the way it should. It's partially due to its popularity, but it has diminished its usefulness.
Try this: Open it up right now and read the first 10 to 20 status updates and then count how many you care about, then count how many are important in any way. After doing that a few times (and trying to manage what updates I see, to improve things), I closed my account. (And I'm an extrovert!)
We are Hacker News. We know that technology and its uses is in a constant dialectic. Our members include Zuckerberg and very probably his successor. It's nothing personal; it's just how this works.
Repeat the experiment with a news paper, I think you will find facebook's news feed is still more interesting than other media forms.
I've lived in quite a few countries and cities. Mobile phones come and go, but facebook has for the last 6 years provided a constantly up-to-date directory of all my friends. Interactions across facebook mean that I have ongoing social contact with friends in Australia and Canada that I otherwise wouldn't have.
If your friends are all nearby, and always easy to get hold of, then the value may well be diminished.
I'd amend that to say it's compromised of people who think they could rewrite the core of Facebook in a heartbeat.
The everyday life of HN involves criticizing people and things without domain knowledge, vastly underestimating problems and people, and vastly overestimating oneself.
> "Try this: Open it up right now and read the first 10 to 20 status updates and then count how many you care about"
Then why are you friends with these people?
I see this criticism a lot, but I don't understand it. Facebook is what you make of it. If you friend a bunch of people who post nothing but inanities, of course your news feed is going to be a morass of awfulness.
The best way to get a feed that you care about is to friend people you care about.
And you can do this without being a socially awkward penguin also. I fried lots of people I'm not particularly close with. Some of them turn out to post interesting things to Facebook, others don't, and it's two clicks to deprioritize them from your feed. From that point forward you will hear about them dramatically less, if ever.
In my top 10 posts on my feed right now, I care to know about 9 of them. That's pretty damned good.
Facebook ignores the people who I tend to "like". It ignores the profiles I look at periodically. It ignores the people who I message with.
Facebook forgets which setting I prefer (most recent vs most popular) again and again.
Facebook shows me the same annoying ads again and again even though I don't click on them and spend no time hovering over them in the mobile app.
Facebook knows that I continue to log in at least twice a day and that rarely is there any new information for me, since my friends have all drastically curtailed their facebook usage.
I think it's too late. Soon the habit of checking facebook will disappear.
My advice. Remove the ads immediately, create different experiences for people with 100 friends vs 300 vs 500 vs 1000 vs 3000. Don't ever show the same spammy stuff twice unless the recipient likes it. The fact that my distant high school acquaintance likes Samsung is of ZERO value to me and frankly it's incredibly annoying to be told about the major corporations that distant acquaintances have clicked the like button about again and again and again.
Today I got an email with stuff I "missed" on Facebook. This makes me think that Facebook is dying. Just take the advice in the above paragraph and restore it to its previously useful state.
Do you hide any of it from your feed?
I do this periodically, and I don't have anything lame or spammy. It's just like what's said in the article.
I have written before here on Hacker News, "Facebook will go the way of AOL, still being a factor in the industry years from now, but also serving as an example of a company that could never monetize up to the level of the hype surrounding it." I used to see friends on AOL. I never felt an obligation to help AOL monetize just because of that. Networks are a dime a dozen. Right now, Facebook is a very convenient network, and I like it. I do not predict that Facebook will make a lot of money because of users like me.
> Facebook keeps me connected to folks I care deeply about who aren’t nearby.
As soon as I saw it, I said to myself: "boy oh boy, he better give some hard evidence." The article goes on even without providing anecdotal evidence, let alone anything to the extent I was expecting or hoping. In fact, the entire discussion seems to be about the hiding feature. Yeah, everyone knows about it (and more and more people are using it), but I'm not sure how using a destructive feature of a service makes the service more necessary (I would argue for the opposite). If I hide 90% of my "friends" from my feed, for example, what's the point of Facebook? Apart from the ego-boosting friend-count (which I might also hide).
Now, going back to the initial (bolded!) argument: Facebook keeps me connected to folks I care deeply about who aren’t nearby. I think that this is just simply not true. Of course, a definition of "care deeply" would be needed, but my assumption here is that we're talking about moms, dads, sisters, brothers, aunts, BFFs, and the like -- NOT ex-girlfriends/boyfriends or classmates from high school that helped us out that one time on that one biology project in freshman year. If I only contacted my mom or dad through Facebook, my parents would first of all be quite mad -- and second of all, our relationship would suffer. People that I care deeply about get emails, phone calls, Skype calls, text messages, sometimes even snail-mail from me! I'm not sure how the OP expects us to connect Facebook to "caring deeply." Again, some evidence (or an actual argument) would've been nice.
I don't hate Facebook, but more often than not, I find myself just using it when I'm bored and semi-creeping around seeing what X or Y is up to and randomly clicking on that "cute girl that's a friend of a friend of a friend" (incidentally, this is what most people use it for). "Creeping on Facebook," has in fact, become a relatively common colloquialism; I wouldn't even attribute a negative quality to the idea, but I would argue it's a fundamental failure of FB (and something that should capitalize on). I posted about this before, but I really believe that the next "big social thing" will be a start-up that will somehow make it easy to approach people you don't know and spark up a conversation. There are so many people on FB, and yet most of us hide 90% of the people we're friends with and we don't add the ones we might find interesting but don't know. That doesn't seem "just fine" to me.
Oh yeah, go ahead and add me on Facebook.
When it comes to understanding user satisfaction, anecdotes count a lot, particularly when those anecdotes re-enforce the thesis of a product by example.
You raise the question of what is the point of Facebook if you hide 90% of your "friends". Just asking this question shows that you don't really get what the author is saying. Putting quotes around "friends" tells me you are missing the point that the author is, in fact, leaving left un-hid people who meet two attributes: are legitimate close friends/relatives and post interesting and meaningful content. What remains is a one-of-a-kind stream of content that provides him/her with the ability to feel they are in tune with the lives of people who they are no longer nearby.
People who come to HN and rail on Facebook about privacy concerns and ethics have a point. People who come on HN and rail on Facebook The Product are missing the point. If Facebook's news feed is not engaging, it means one of two things: you have over-friended and not hidden people who post bad content, or you are not connected to any people who post content on Facebook that you enjoy. There are many, many people that do not fit in either of these categories.
A) I think that care deeply needs to be defined.
B) My opinion is that FB is too superficial to merit any kind of "deep connection." Here is where some evidence would have been nice.
B.1) Even so, considering that (just about) everything on FB is semi-public, I'm not sure how anything posted on FB would be conducive to a personal and deep relationship with anyone. Unless we're only talking about private messages sent via FB messenger or something (but FB as a whole is a different kind of animal).
I wasn't railing on FB the Product, as you call it. But I think that the new generation is looking for something more substantive. (There have been slews of such articles [providing hard evidence, incidentally] lately.) I think I'd also be looking for something more substantive (even though I'm 27). My point is that it doesn't seem possible to maintain a personal and deep connection with just about anyone through FB (given the semi-private nature of the service); saying otherwise is begging the question: how, exactly, do you maintain this relationship merely though the superficiality of FB?
Secondly, I don't think anyone has claimed that they maintain a deep relationship using FB only. Like I mention in a nearby reply, having the constant superficial connection through FB strengthens the actual time spent together.
The result of this, of course, will be skeptics conjuring up their own litmus tests for what constitutes a "deep" relationship in a way that the author's examples fall outside of that definition. Or, they will reframe the author's examples in other media or means and explain how those interactions would somehow be more meaningful than if they were happening on Facebook. This objectification of human relationships will, of course, be incredibly shallow and offensive to many people.
When you are dealing with people's personal lives and how they value relationships, it's pretty hard to come up with some objective measure of value beyond the self-evaluation of the people in the relationships themselves. Since otherwise, you are by definition being judgmental.
I'm not asking for the lurid details of a romantic relationship here, just some anecdotes that prove exactly how Facebook (as opposed to the myriad of other communication software: IM, email, Skype, etc.) helped foster a "deep relationship."
Someone argued that the OP and I have different definitions of deep. This could very well be the case. I consider deep relationships to be ones that I have with my family, best friends, romantic interest, and maybe some extended family or family friends here and there. If Facebook would disappear tomorrow, my relationship with the aforementioned groups of people wouldn't suffer one bit. But I could, as always, be mistaken.
It's also worth noting that hiding has improved dramatically since it was first introduced. Now, you have more control over what gets hidden. For example, you can remove a "friend" from your feed but still get notified when they have a major update or life event (e.g. get married, move away). That way, you can get rid of the noise that person creates but not throw out the signal at the same time.
Absolutely. This is a particularly acute pain point for us nerds, but it afflicts just about everyone to some extent. Our social circles are unfortunately limited in a way that technology could certainly address.
I envision a service that would include everything from dating to finding Dungeons & Dragons groups to just finding people to chat with who are currently nearby and share an interest. Google Glass would make this kind of thing even more interesting.
This technology exists and it's called approaching people you don't know and sparking up a conversation.
Social skills need to be developed just like nun-chuck skills and computer hacking skills.
And I don't think we should expect every opinion piece on the web to be a PhD thesis based on a ten year double-blind cross-over study. It's just a simple opinion piece that says, "Facebook works for me."
No, it is a conclusion drawn from an implied accumulation of anecdote. An actual anecdote would be something like, "when my brother on the other side of the country had a baby, I found out on Facebook, and was thus more connected to him." Ie. it would demonstrate connectedness to someone far away who is cared about deeply.
I think the original author and the poster you replied to probably have very different definitions of "deeply". Facebook doesn't seem very useful for first tier people who get the phone/snail mail/IM/email treatment or third tier people who you don't care to keep up with much, but it has a sweet spot in that second tier. It's usefulness to individual people is probably proportional to how large their second tier is.
"I think my favorite colour is blue."
"I think I prefer brunettes to blondes."
"I think creamy pasta sauces are better than tomato sauces."
"I think Facebook works just fine, at least for me."
I'll give you evidence for things I'm claiming/quoting as _facts_, but ask me for evidence about my _opinions_, and yeah - you're being obtuse.
Essentially I upvoted the article because it's nice to know that HN isn't completely a sound-proof echo chamber =)
Even with my closest friends that I see every week, I don't run down the week's minutiae when we see each other, even though we might see/share it on FB. Tough commute to the office? Find an interesting article worth sharing? Bragging about the cocktail you're about to drink down? None of this stuff comes up every week, but I'm happy to Like or comment on them when I see them, and, yes, it does help keep me connected. And they're in the same city. I don't think any of this should be surprising.
Also, I contend that "semi-creeping" on friends of friends is not what "most" people use Facebook for. That may be what you and your friends use it for, but I think this all goes to the underlying crux of the OP's argument -- Facebook is a personalized experience that is very different for each person, depending on who they are, how they use it, and who their connections are, and he's happy with it.
[1] http://www.huffingtonpost.com/2012/07/28/nearly-90-percent-o...
[2] http://psychcentral.com/news/2010/04/26/how-people-use-faceb...
I guess if your point was that most people use facebook to look at details of other people...well, I guess that's true, but it feels like saying the sky is blue, so I'm assuming you are trying to make a more specific argument?
All I'm saying is that the claim that FB fosters deep relationships is unfounded.
If you're looking for serious evidence for this effect, I find support for this theory from the field of remote work and the invisible water cooler effect (http://usatoday30.usatoday.com/money/jobcenter/workplace/bru...) as well as some papers I've read about increased connection through lightweight sharing methods (http://research.microsoft.com/apps/pubs/default.aspx?id=6931...).
Do I care deeply about those people? Maybe not enough to text or call each and every one of them (cellphone network failure notwithstanding) but enough to see if they had posted, "I'm OK. Thanks for checking."
That's more than I can say about any other social network.
I now speak to relatives far away on a weekly basis because of Facebook.
And do I even have to mention that I talk a lot more with my girlfriend due to Facebook?
Face-to-face is better, my relationships suffer when I communicate via phone.
Phone calls are better, my relationships suffer when I communicate via email.
Email is better, my relationships suffer if I communicate via FB.
Maybe the problem is you, not the communication method.
What other place can you chat easily with friends far away, find a last minute ticket for a concert from someone who has an online identity without paying scalper prices, find out an old friend moved to your area, keep in touch with the masses who connect with you for other reasons (e.g. I run a music community and chat with users on Facebook sometimes), and the list goes on. Show me more ads, I don't care! They're not horrible popups and the News Feed ones are only somewhat intrusive.
Why in the world would I want to do this? I eventually gave up on Facebook because I spent more time "curating" it than using it, and the end result was awkward conversations with friends who assumed I had seen something when in fact I was no longer subscribed to their baby pictures.
> What other place can you ...
Mostly email, iMessage/SMS/BBM/WhatsApp, and Twitter.
>iMessage/SMS/BBM/WhatsApp, and Twitter.
Very few of my friends use Twitter and I can't easily drop links and have long, fast conversations with people. Facebook chat integrates with the private messages seamlessly. It's a much better experience than texting (how can I easily send many links) or sending 140 characters or less.
> "Lots of signal. Lots of friends becoming parents.
> Getting engaged. Couples falling in love. Babies. [...]
> Friends and acquaintances off on adventures. Beautiful
> mountain photos [...] Family outings. [...] orphanage
> a good friend of mine runs in Nepal. [...] updates on
> the dog back home on the east coast"
All that stuff sounds like the expected output of a random human condition generator. Knowing those things wouldn't change my life at all. I trust that that kind of stuff is happening all on its own without having to take any of my attention.
Different strokes for different folks, I suppose. However, I suspect he may be missing the mark because the audience he's addressing with his "just use hide!" may well be like me and find all that stuff inane. 'Use hide to reveal the signal under the noise' doesn't work when there is no signal.
I tried using Facebook for about a month, and got overwhelmed with the amount of boring and infuriating crap that goes through the service. It felt like reading chain emails from the 90s. Why would anyone subject themselves to that level of banality?
As you say, different strokes for different folks. It just doesn't do anything for me.
I get to talk to my immediate family instantly from anywhere in the city, laptop or mobile phone - what other free service does that?
Facebook isn't terrible, naysayers are just hipsters wanting to hate on something popular.
I "hate" Facebook since 2007, when a small forum I was part of and liked a lot decided to "move to facebook", where it died a really quick and really pointless death.
It got worse and more idiotic since then, and these days I "hate" facebook for leaving poop trails everywhere else, too (i.e. sites that only allow facebook to sign up, "like this" buttons everywhere, that sort of crap). If Facebook, its users and those who prey on them would refrain from shoving it into my face 10 times a day, maybe I would feel accordingly. For example, I never "hated" AOL, it was just something stupid that people do in private. Facebook, not so much. It's like I normally wouldn't comment on the size and shape of someone's penis, but if they keep rubbing it into my face, I get kinda bitey.
"what other free service does that?"
What other free service doesn't? There are a million things that would work the same way, if people used them. Starting with email, IM, and all the fascinating things one can install on webservers.
See, that's exactly what I mean. The existance and use of facebook leads to me having to read crap like this, "what other free service does that?". That does hurt my brain, so I sometimes snarl. That people who don't make the cut come up with rationalizations for that is kind of expected.
The fact that it provides value doesn't make it fine. The criticism of Facebook is not about the value it provides, but about the cost they charge for it. That cost is users' privacy.
Fine social network should serve the purpose of social interactions without ulterior motives of some hidden entities which profit on users' data. You can't practically achieve that with such centralized social networks, and decentralized design makes it more feasible.
This is facebook, 28 of 29 posts are about pages I liked or pages talking about pages I like (yeap, like I care about Lakers Nation talking about LeBron James).
I can't share anything there either because some of my friends and family get offended by my views (atheist, anarchist, pro-drugs).
I could create lists, but who has time for that? I rather just use leaser known social networks like Vine and Snapchat where the people are more open minded.
I'm 20 years old, I feel that's somehow relevant before I give my long list of anecdotes.
When I woke up this morning, I checked my feed, 3 notifications! The first (ranked by importance of course) was that one of my cousins was pregnant. She lives in Spain, I'm the only member of my family in the UK, how would I otherwise have found out? Snail mail? Pah! Takes too long and my address isn't always static for longer than a few months. Phone? Really? Do you know how much international calls cost when you aren't on a Silly Valley wage?! E-Mail? ... Do people actually still do the whole E-Mail thing? And isn't E-Mail completely broken anyway?
The second was a party event my friend was throwing and had invited me too this weekend, it took one click and now I know all about it, I accepted and left a message.
So in 30 seconds on one application, I've discovered my cousin is going to have a baby, congratulated her and let her know that I "like" this outcome, told my friend I'm cool to hang out this weekend and asked him if he wants to go halves on a Pizza Saturday.
Last night I used it to talk over video with my grandma who's been ill recently (and also coincidentally lives abroad) because she doesn't know what a Skoop (Skype) is and MSN no longer exists, but Facebook is still here, she's already on it and she uses it frequently.
After this I checked up on my company feed to look at photos of my co-workers birthday party and the comments on the photo I took (and uploaded in seconds to the internet after applying filters to make him prettier) of him opening his presents.
I literally just got out of bed and I have a message already from my girlfriend (who's out of texts) asking me what we're doing tonight, I've told her it's a surprise and send her a photo to give her a clue.
Anyway...
The point of this is that while you may detest Facebook for whatever privacy issues you may have (and lets face it, other companies such as our beloved Google are often much, much worse) it is a fantastic application making it easier than ever to connect to the people who I actually care about (for the record, I only keep 40 friends on there), if perhaps a little out of your particular use case.
It's so funny when people are critical of FB critics (I do not consider myself to be a critic of FB, even though my post garnered a lot of debate), but then go on to criticize email.
Specifically, what's funny is that email is used to transfer magnitudes more information than FB on a daily basis. So, um... yes? Email is still around. And people use it. And it's not broken, per se. It's a sort of analogy with Spotify and radio.. "omg is FM still around? lol!! what noobs"
I just wanted to point out that international calls cost peanuts, if you do it using a VoIP provider instead of your local landline/cellphone.
I call people abroad almost every day and my small balance lasts a very long time.
Honestly, though, doesn't using VoIP seem way harder than pressing one button on Facebook?
As someone who's never used it, I would have to go through the effort of Googling for a client or an online app, figuring out how to use it, adding my billing information and then actually paying for it, when Facebook is completely free!
Also, this is always a good time to bring up how ridiculous international calls are from the UK for anyone who doesn't know. [1] My 22 minute Facebook conversation with my nan over Facebook last night would have cost me £22 + a small connection charge.
[1] http://www.vodafone.co.uk/discover-vodafone/managing-my-cost...
Not if you were allergic to them. But I fail to see your point.
Honestly, though, doesn't using VoIP seem way harder than pressing one button on Facebook?
As someone who's never used it, I would have to go through the effort of Googling for a client or an online app, figuring out how to use it, adding my billing information and then actually paying for it, when Facebook is completely free!
Well, my point was just that phone calls aren't actually particularly expensive. I certainly don't make anything close to SV money.
Whether the one-time half hour cost of signing up for a service, plus playing for it, is too onerous compared to Facebook is your call. Personally, I have various reasons to dismiss Facebook a priori, so the question is irrelevant to me.
He goes on to explain the way in which it works for him, but that's the point. I, for example, don't do anything but see my stream without much hiding and I love it. I love seeing why my friends having going on, I love the weird swath of reactions and conversations, I love it. Hell, I love that my aunt bothers me on Facebook all the time, I would never talk to her otherwise! It's not everything to everyone, but it's a REALLY important thing to a REALLY huge amount of people.
It could die. Mobile (or other things) could kill it, I don't deny that, but it's great. Long live Facebook, until something does what it does better.
And yet, I almost certainly count among Facebook's monthly active users. I cross-post to Facebook. I have family that doesn't grok Google+. There are even business contacts that prefer Facebook to LinkedIn for whatever reasons.
That might make the value of many Facebook users very low, but as long as Facebook doesn't stagnate technologically, it's more than just viable.
I don't want to ruthlessly curate my social network feed. It killed the enjoyment for me so I left. Now I get a curated rundown from my wife so I guess in a way I still have facebook but someone else is doing the curation for me.
I wonder if there's a product idea there?
But even if your News Feed looks great, the other side of controlling your FB experience is How You Share. Sure, we can all create lists for our families and faraway friends and acquaintances — but trust and relationships evolve, and pretty soon you're fiddling with "+Family -AuntJenny +HighSchool -Amanda" just for one little post about your relationship status.
You can deal with this by unfriending or self-censoring yourself, but it's really not fun to hold your tongue, and there's a social cost to unfriending.
The author is probably right that "Facebook is fine", if you put enough work into it. But depending on your comfort level, this can mean a lot of work. So the questions are 1) is this really a user error, or a problem with the product? and 2) how can Facebook improve this area? and 3) is it even in Facebook's interest to go down this path?
To me, that's why this strategy doesn't really seem scalable.
So basically I'm a 'scroller' (I have a 20yo real life friend who called me this term offline).
I do go to facebook to scroll once every couple of days and it is interesting. I'm just happy that people aren't as shy as I when it comes to posting updates and uploading photos etc.
Not sure it would work so well in light of a recent article on here (I think) that showed that people in social networks like/upvote things and order of magnitude more than they dislike/flag things, but I think it would be interesting to try.
The other problem I have is that I don't feel comfortable posting all of my thoughts to all of my friends and family. I could create lists but that really is a pain.
> If you are overtly negative
> (which is different than
> having opinions differing from my own),
> you get hidden.
i didn't know who was writing this when i first read it.
but i still chuckled when i came across that sentence...
and when i looked and it was _craig_mod_, i laughed at loud.
because it's "just fine" if you disagree with craig mod, just as long as you kiss his ass while you're doing it.
otherwise, he will peg you as "overtly negative"...
-bowerbird
-bowerbird
on the other hand, your "asdfologist" handle rocks. :+)
-bowerbird
Weirder here, and I really hope he doesn't have/do that on a twitter account though...
Outlook is, at times, guilty of this.
Well, they will know, because you never, ever like or comment on their stuff, like ever. :-)
Why the passive aggression? just unfriend people you don't like.
What else? Who honestly cares that much about inane facebook posts that they feel more connected. shrug