In my experience it does not matter which tool is in hands of people who like to "tweak", "twist", "improve", etc.
I've seen trac with "features", now I see JIRA with "features".
JIRA itself is not bad as issue tracker. (Trac also is not bad)
I've seen trac with "features", now I see JIRA with "features".
JIRA itself is not bad as issue tracker. (Trac also is not bad)
I use JIRA at work, and honestly it's completely fine. It's a goddamn bug tracker. If I can make bugs and close them it's doing its job. Nobody in my organization reads email or tracks their stuff anyway. Sometimes what you have are organizational/management problems, and no amount of wizzy technology is going to fix that.