Friction: why we can't build software as fast as we think we can
iaindooley.com
iaindooley.com
My main point is this, estimating software time is hard because you don't know what you don't know. If you can solve that problem, you solved one of humanity's greatest challenges.
* Can a team discover patterns in the things they underestimate? * Can a team do better by not estimating? * Can a business do better by not estimating? * What are the axes along which scope can be cut? * What emotional needs keep stakeholders from cutting scope?
I also have found a lot of value in trying to stop using terms like "launch"; I think they confuse things more than they help.
No, you can't (or rather, I don't see how).
As he said, the most reliable way around it is having someone on your team that's been through it before. Most don't, because the experience that implies is not easily obtainable (if it were this problem wouldn't be as endemic).
An estimate makes the person (ideally team) think the solution through, which should (assuming the estimate has any semblance of realism) bring out at least a conceptual understanding of the scope (which bounds the idea).
Estimation, unfortunately, comes with baggage. In the self-managing agile world we have today, the inexperienced devs facing this problem are the same ones that dislike design up front, and consequently a coherent estimate.
At my last company, we dropped mostly estimating because it wasn't getting us much in the way of value. We had other things to make us think the solution through.
It also let us give up some illusions: That there was a single right solution. That we could know the idea's bounds in advance. That we wouldn't learn anything important by releasing early and often.
Of course, we were a startup. In that context, it's easier to see that neither the problem nor the solution is understood. But looking back on other projects, I think 90% of the time I've spent estimating was wasted.
In the future I expect I'd only do estimates if a) there were a question about being able to meet a hard external deadline (as opposed to a made-up bullshit deadline, which is most of them), or b) we needed to choose between alternative paths that were large enough that handwave relative estimates wouldn't cover it.
The second common mistake is doing The Estimate. A single estimate at the start is always going to be wildly wrong. But that's when it's most needed. That tradeoff continues throughout a project, from which it follows that there should be many estimates.
I totally agree that if you do need serious estimates, doing them on a rolling basis is the only way to go. I'm personally a fan of the Extreme Programming approach to that. The beginning of the project is when you know the least, so any estimate then is guaranteed to be the worst possible one.
I think good project managers can do this. There are tools like evidence based scheduling that attempt to formalise this through a statistical model but in my experience of trying it this only works where the work being done is the same every time (ie. the main premise of EBS is that someone doesn't need to be good or bad at estimating, they only need to be consistently one or the other - but that consistency is notably absent on smaller teams where you are faced with a wider variety of types of work).
I think that, as a project manager, I have developed a reasonable intuition for how reliable each member of my team's estimates for different types of work will be and it gives me some reasonable sense of when I should schedule in meetings with clients, whether or not we should remove features etc. but it's total voodoo and I get it wrong quite a bit :)
One team I worked with developed a substantial checklist of known gotchas that they would haul out during estimation. Every time a story blew up on them, they'd try to improve the gotcha list.
If you do almost the same project twice, definitely. If you are doing different projects of a similar nature all the time, you can at least get an idea of the risk to the schedule and of systemic biases in estimation (i.e. the statistical distribution of time taken to complete a task / work package as a function of the initial estimate).
> Can a team do better by not estimating? > Can a business do better by not estimating?
One of the goals of project management is to ensure that organisations don't start projects that do not have a valid business case (and cancels them as soon as it becomes clear that they don't); to work out if a project has a business case, it is necessary to estimate the benefits they project will bring to the organisation, and the costs and risks of the project. Businesses that can't do at least some basic form of cost-benefit analysis will likely end up going out of business under a series of projects that don't make financial sense.
The biggest win-win is to take an agile approach; instead of taking on a massive project which is hard to estimate, planning it up front, and deploying it in a big bang (the waterfall method), break it up into smaller iterations, each of which immediately delivers benefit to the organisation. Smaller projects are much easier to estimate, and if the organisation doesn't have the cash flow to continue after one iteration, they still get the benefit of the first iteration. The second iteration is only planned near the end of the first iteration, and so knowledge from the first iteration goes into the planning of the second, again making estimates more accurate.
> What are the axes along which scope can be cut?
When looking at a project, you have to look at all six variables at the same time: time, scope, cost, risk, benefit, and quality. If you want to cut the time / cost / risk, you might cut the scope, but that is likely to have implications for the quality and benefits. To assess whether a reduced scope makes sense, you need to look at the estimated effect that has on the benefits for the organisation - if cutting the scope leaves the project with no meaningful benefits for the organisation, because the products are unusable, but it still has some cost, then cutting the scope is not worthwhile. If cutting the scope reduces the cost and risk significantly, but still delivers most of the benefits, then it is probably worth it.
Delivering a project in iterations does have some overhead costs (and sometimes risks due to the rapid pace of change), so it ultimately comes down to a trade-off between iterating fast enough to manage the estimation risk but not so fast that it causes new problems - and that trade off is going to depend on external factors like the culture of the organsiation.
> What emotional needs keep stakeholders from cutting scope?
Often, stakeholders don't know much about software project management, and I think the application of the waterfall method, creating projects with huge scope, is applied because senior management wrongly believe that it is the best way to manage risks.
Up-front planning of large projects works very well on other types of projects with lower levels of uncertainty (for example, when constructing a large and complex building that could take hundreds of human years, up front planning probably works much better than agile approaches), and so managers apply what they know and insist that software projects be planned out from start to finish with full scope.
You can't execute an estimate and make money with it, so they are waste in a lean sense of waste.
There are usually cheaper* ways of dealing with the problem than producing estimates.
Where I work now I don't think I have ever provided a written estimate (and no one else has) for my work.
Who does estimates for the time to produce all these estimates?
* Estimates have subtle costs and benefits apart from the time to produce them.
In the Lean sense, estimates are necessary waste if you use them to make productive decisions. That is, if by wasting time on estimates you can avoid an even larger waste, you win.
But otherwise, they're pure waste. And that's something I've seen quite a bit of. E.g., when estimates are used to give managers a sense of control. Which, in this case, means an opportunity to yell at people who fail to meet the estimates. Curiously, they almost always conclude the problem is a failure of execution, rather than over-optimistic estimates. And by "curiously", I mean "predictably."
We write so much obtuse code with no documentation, adhering to no standards, and with no tutorials that you can literally get side tracked for days on some esoteric dependency that has you bashing your head against the wall. (getting mcrypt working with php I'm looking at you)
You should keep other developers in mind when writing software.
I think that where tools can help is by making a wider variety of different projects more predictable because domain experts create easy to use tools that abstract away alot of the friction for us.
One notable example is jQuery: it has allowed a huge variety of non-javascript experts to very reliably produce work that, in the old days, would have been wildly unpredictable due to skull crushing differences in browser behaviour and the intricacies of JavaScript as a language.
- Why can't we build software as fast as we think?
- Why can't we build software as fast as we think we can?
The author probably meant the latter (which is more associated with estimation and prediction).
But I find the former question MUCH more interesting. We've all had the experience of envisioning software solutions that would be useful to us - but then the actual task of developing that software seems much more difficult than the task SHOULD be.
I attribute much of this to IMPEDANCE rather than FRICTION. We are often not using the best tools for the job, and hence suffer great amount of superfluous work in solving any particular problem.
General purpose programming languages may always have this problem; being able to describe any solution means that they are not particularly well suiting to expressing solutions to particular classes of problems).
I've always experienced myself being much more efficient when I have domain-specific languages specifically tailored to the class of problems I want to solve. I think we are moving (slowly) in the direction of developing more targeted languages (e.g. Angular or Dart from Google for client-side web development).
Some admin was obviously in an editorial mood and has updated it to confuse everyone.
[1] http://www.cs.nott.ac.uk/~cah/G51ISS/Documents/NoSilverBulle...
We can't build software as fast as we can think because we don't have the tools. What those tools should be is an interesting and important thought experiment.
Actually, the real "problem" is that, as soon as we have the tools to easily solve something that before was difficult, we move the target a step farther. But that's also why programming is so interesting, and programmers are in such high demand, so I wouldn't really call it a "problem".
The original title of the article is the "bland" one, not the "interesting" one ;)
However I do think that tools have the ability to solve the bland problem, too.
To me though, Friction in software development is something slightly different:
https://www.google.co.uk/search?q=%22zero+friction%22+ayende
YAGNI, to me, is more about programmers tendency to want to "solve each problem only once" which leans to premature abstraction and generalisation, more often than not before they truly understand the scope of the problem.
Being ruthless about what features you include is more about being able to say, at the end of the project when it's overdue and everyone's hassled out of their brain "well, at least we know we got it done as fast as we possibly could have".
I'm always reminded of the HHGTTG bit (can't remember which book it's in) about the ship waiting until a new society arises that is capable of manufacturing lemon scented napkins so they can take off[1].
I think we spend a lot of time in software building lemon scented napkins :)
[1]http://thelostcityofcarcosa.com/2012/11/12/lemon-soaked-napk...
Friction is the force that resists all action and saps energy. It
makes the simple difficult and the difficult seemingly impossible.
Friction may be mental, as in indecision over a course of action.
It may be physical, as in effective enemy fire or a terrain
obstacle that must be overcome. Friction may be external, imposed
by enemy action, the terrain, weather, or mere chance. Friction
may be self-induced, caused by such factors as lack of a clearly
defined goal, lack of coordination, unclear or complicated plans,
complex task organizations or command relationships, or
complicated technologies. Whatever form it takes, because war is a
human enterprise, friction will always have a psychological as
well as a physical impact.