New Rackspace Developer Center
developer.rackspace.com
developer.rackspace.com
It may not be in the primary interest of Rackspace, but definitely in the primary interest of many Rackspace clients.
That's what we mean by officially supported - that said, I have good news: we are looking into it, our pkgcloud, fog, jclouds, etc libraries are multi cloud/iaas libraries, and we believe in supporting these types of libraries (multi cloud, multi provider).
Stay tuned - we're working on it.
If you purchased a car and got into an accident, would you also blame the manufacturer for you not having car insurance?
This is basic hosting customer service, and it's the kind of service I have gotten from Rackspace in the past, though I haven't used them since they went public.
P.S. There was much more than that post in the contemporaneous tweets, that was just a convenient description. It's not just hearsay, unless you consider the person running the site to be a third-party to the issue.