Dropbox is Down | Hacker News Reader

Dropbox is Down

44 pointswill_brown27 comments

Could not post the link in the URL...maybe I am not supposed to?

The Mobile version is not uploading either, though files are accessible.

OP: Here's your link to check ( https://news.ycombinator.com/item?id=5792539 )

http://www.isitdownrightnow.com/dropbox.com.html

down since 6:32 PST

Dropbox has the worst customer support. Hear me out. They go down, they come back up. They just pretend like nothing happened. Very rarely do we get a look into what happened and their reaction times are pathetic. There is no point in having a DropboxOPs Twitter handle if you've been down for 30 minutes and haven't tweeted a single thing. Grumble grumble. Someone who uses Dropbox in a work environment such as myself grows to hate dropbox every outage even though when it works it's the best game in town.

I agree - with real-time monitoring they could have seen it was down and at least tweeted to acknowledge it was down. What a piss take.

I think we can give Dropbox the benefit of the doubt and assume they knew it was down before we did.

I recently did an HN Poll on cloud storage preference (https://news.ycombinator.com/item?id=5781299) very few people participated but Dropbox lead the poll 3-1 (only 11 votes total but still, 6 to Dropbox), mind saying which cloud storage you prefer, thanks.

I prefer Dropbox, just not when it goes down like this.

Would you be willing to pay more for a higher SLA?

Dropbox is great but not much better than more secure solutions like Spideroak. I only use Dropbox for its api and decent clients. Edit: if we had open protocols instead, we would not get this vendor lockin with all the Dropbox-only applications. Still Dropbox is a great product.

...rsync?

Be your own cloud (that phrase makes me chuckle, like rebranding the word server); get a Synology NAS, grab their cloud app for Android, iPhone, and desktop, enjoy a glass of fine scotch. Now when it goes down its your problem and you are tech support.

I can't just go and install those where my servers are located.

Do you have home Internet? I mean, you can install those on just about any network so long as you have the permissions to open ports on the router. Synology cloud app keeps track of dynamic IP addresses and your cloud app knows where to connect even without using a service like no-ip.

The URL has probably been submitted already once. You can try adding a question mark or a bogus query to re-submit a URL which has been submitted before.

Don't fiddle with an URL just to submit a story - very bad

Particularly in this case where pointing to dropbox.com only gets you an error message.

DropBox Twitter Status update: https://twitter.com/DropboxOps

As shown above with Dropbox you might want to use a service that checks for uptime / status (http://www.isitdownrightnow.com/dropbox.com.html)

BTW - landing page is back up again but you can't log in

I agree Dropbox has poor to non-existent customer support. For most paying customers, the support is email only, and it takes days for them to get back to you - if at all. For customers enrolled in their business plan (which I signed up for as a trial), they offer phone support and email support - and I have been waiting for a response for over 4 days (yes 4 days!) to an issue I am having..In fact, I emailed 4 different people at the company and have still heard nothing.

For a company that was recently named "startup of the year" I think it's only a matter of time before a competitor comes along and offers a similar product - WITH reasonable customer service. I personally would be the first to "drop" Dropbox.

It appears to be a widespread outage; no comments yet from @Dropbox or @DropboxOPs on Twitter.

Do we really need a front-page post every time a service has a hiccup?

Looks like its up. I was extremely tensed as I have some imp files. Anyway, no more Dropbox!

Don't worry, you will not lose your files if the cloud services are down/gone.

If you only use dropbox from iOS or Androi then I imagine you could theoretically lose files if their cloud services go down for good.

Yep, but the "+" in the mobile version (iOS) to upload files still appears to be disabled.

For convenience: https://www.dropbox.com/

Here's where I posted it: https://news.ycombinator.com/item?id=5792588.

Just append ?YYYY-MM-DD to the URL. I think it's fair enough for status submissions.

Back up: https://twitter.com/dropbox_support/status/34011867623156940...

I noticed this morning that I wasn't able to browse my files on my mobile.

@dropbox_support says they're working on it, but no details and no ETA.

BitTorrent Sync :D

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