That kind of corporate lingo is what I expect from soulless corporations.
[EDIT]
To make it clear. She offered lots of suggestions on what other services they could use and instead of a personal "Thanks for that, we will investigate" they gave her the brush-off with an obviously automated email.
Pretty shoddy customer relations.
That sounds like something leaders of soulless corporations would do.
(EDIT: Source: Prior working relationship with the company. Fought "tooth and nail" against this Verified ID junk.)
Did not know that they arranged to give employees liquidity after the initial news.
>Brian and I have spoken at length and based on our discussions, I’ve learned some new items that have proven to me that everyone is paying serious and thoughtful attention to the needs of all shareholders including employees. Specifically, the company has developed a strategy about their next financing round where all employees who have been with the company for some length of time will participate in a structured liquidity program. While the details haven’t been finalized, I know Brian and completely trust that he will execute on his commitment.
http://allthingsd.com/20111002/airbnb-investor-chamath-palih...