How your startup should not respond to negative feedback

Wow, those childish ad hominem tweets look really bad coming from a company account. I know nothing about PrivCo - is this a one-person shop?

Inspired by this thread where Fred Wilson called Privco's data garbage, their response was a bit of a case study in how not to respond to criticism.

https://news.ycombinator.com/item?id=5746763