The thing started to refuse to launch after a update on Windows, and this started a long talk with their helpdesk and people in forums. Eventually I was convinced the bug was in their DRM, found a cracked.version, and indeed the cracked version worked just fine.
I told this finding to the helpdesk, hoping they would fix it, or at least say sorry...
Their reaction was call me a filthy pirate, delete all my support tickets, and after I wrote.the whole tale on.the forums they quickly hellbanned me, by removing all permissions.instead of.banning me, so other users.think.I left, not that I was banned.