Staff Jobs on Campus Outpace Enrollment
nytimes.com
nytimes.com
So, can some of the extra staff be trimmed without affecting the academic experience? Absolutely. But in many cases it would affect the social experience (if you cut res life/student activities people), the ability of some students to attend (if you cut financial aid people), and so forth. Some of these things scale pretty linearly with enrollment; some don't. Still others scale linearly, but over 20 years colleges have just been doing more (e.g. college was cheaper, so you needed less of an infrastructure to help students deal with loans).
The phrase "academic experience" is a bit of a misnomer, too - certainly having a good IT help desk can contribute to the academic experience (let's consider the non-HN population that can't build their own routers), but those people aren't counted as "academic staff".
All that said, there are obviously useless positions, and like all large organizations, colleges are susceptible to waste, mis- and over-management. Pointing out the unsustainability of the current rate of growth is fair game; but I'd be wary of a rush to purge non-academic staff as extraneous.
Probably the best way to handle this would be to make student life an optional service. Basically you pay student fees or else you don't get to join the Korean Social Club or visit the $NAME Center for Women.
I expect most students would choose the cheaper, bare-bones college experience (if given the choice).
Most of these services exist for the benefit of employees, not for the students.
It's also increasingly likely that small/smaller businesses will be the companies of the future instead of the giant corporations we have now.
In spite of all of that, colleges continue to do business as usual. It's a really strange dynamic. It appears to me that colleges have lost their goals of teaching people necessary skills and have begun to exist simply for themselves.