Digital Ocean: Unrecoverable RAID Failure for a hypervisor in SF region

Here's the support ticket that just opened, after receiving $50 in SLA credit.

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Unfortunately, our Engineers have reported the hypervisor your droplet was located had encountered unrecoverable RAID Failure. Due to this issue, your droplet and all data contained in it was lost. We have issued a $50.00 SLA Credit to your account with regard to this failure.

We are unable to recover the system so if you have any backups or snapshots of that server please create a new virtual server from them.

If you have backups of the server, do not destroy the server from your control panel yet as that will also remove the backups associated with it.

We are taking this issue very seriously and are in the process of implementing a solution that will eliminate this issue from re-occurring. One of the options includes backing up all VMs on a regular basis.

Additionally, DigitalOcean will be building out an analytics and monitoring feature in the coming months to provide you with utilization and failure alerts.

Again, we're very sorry and please let us know if there is anything we can do on our end to help your situation and provide a better experience.

Thanks, Etel