I get that you think or see these responses as anecdotal, and frankly, there is no other kind when it comes to a customer talking about a company they are getting a product from.

However, I would say that this thread is one of the first places EVER that I have seen someone say google support is good or sufficient or not terrible even. I have seen people have to post on HN to get things resolved by google employees reading HN threads! While it seems like a personal touch, people are resorting to it (and I assume googlers are helping) because there is not another avenue that works for MOST products that google has.

I must acknowledge have not used the google support for fiber (I dont have it) and that might indeed be great, as a man who does customer service stuff plenty of times, I know that there is a simple siloing process going on with their support departments.

Nonetheless google has a loooooong way to go to change the "anecdotal" consensus of the internet when it comes to their support, their comments about not doing things that dont scale entirely aside.