As a user, I am upset that it is getting harder to communicate with people. Everyone has their own non-interoperable (but cross platform!) protocols/networks/gardens now.
* blackberry bbm
* apple imessage
* google hangouts
* skype
* whatsapp, etc.
As a user, am I supposed to have an account with one of each of these things? Have nine different apps open all the time? This is as bad as icq/messenger/aim/etc was back in the day. sheesh.