No - Google Apps have terrible support. Basecamp has great support. Stripe has great support. Rackspace has great support. Google Apps... not.
I've had nothing but excellent (less then 6 hour) response times from Stripe.
Got a 500 error back from their API once and had an email from one of their engineers in my inbox almost immediately after to find out what happened and resolve it (my http lib was using stale DNS).