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Comment by michaelt | Hacker News Reader

Let's say I use this to pay for something I've purchased online, and I later realize the seller is a scammer and want to issue a chargeback. Will that be possible? What are your plans for this situation?

If something goes wrong with my account, can my account be locked and my balance frozen? Will it be possible to contact a real human who knows what they're doing to get that fixed?

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Yes, you can talk to a real human. Please call us any time you think you're having a problem, the number is 1-855-492-5538.

For details about what we can and can't help with, take a look at this article:

http://support.google.com/wallet/bin/static.py?hl=en&pag...

Well, that's a good answer. I feel like this is something one can't do for 99% of other google products although I haven't tried it. Is this as rare as I think it is?

You realize that Google does not have the best reputation when it comes to talking to a real human being? Personally, I hope this is where that begins to change.

It's true! I was skeptical so I just called it and got a human after 1 button push and a 10 second wait.

Passed the Turing test, I'll be damned.

OMG, the next step is self-awareness!

Are you certain it was a human? Did you see the speech recognition keynote today? ;-)

Nice. Can you send me $1 so I can be accelerated into the beta? :-)

They can get help from a human.

But Google will not issue chargebacks for payments made via "send money with GMail".

So what's the fraud control process? In the above mentioned case, is the official advice just "be careful before you push the button"?

You can dispute a transaction here https://support.google.com/wallet/bin/request.py?hl=en&c...

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