Super odd... We use Zendesk and I don't have a record of any open support tickets. Feel free to send me a note directly to dave at chartio.com if you're still having an issue.
Also your support system is annoying: why do we need to register for support if we're already registered on your site? And having to have a password with uppercase and symbol is overkill for a support system (and is pointless anyway, as you'll probably have to write the password down).