How To Get Great Ratings For Your Mac App

Great article and perfect timing - I have just submitted my first app to the Mac store. Two questions:

You mention in the article that some of your customers amended bad reviews - did they do that on their own volition or did you encourage them to do so.

Is there any way of contacting people who give you bad reviews, so you can help them with the problems they are having, and hopefully get them to give you a better review?

I've seen people amend reviews in the App Stores without being prompted, it certainly helps and they tend to mention that they are updating a previous review.

As for contacting people, Apple don't make this easy. The only way i've done it in the past is to match up user names, if you can't do that then you have no way to respond to the review in any way. Hopefully Apple will change that in the future or at least allow developers to push the user towards support via email or similar.

Really liked this article. I'm curious about the professional QA – how did you find the tester, and what sort of things did you ask him to test?

This is really a great post. I think the title under-sells it.

Thank you for posting this.

Thanks for sharing another excellent article Evan