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I would suggest doing it yourself first, and then, once you've already developed the FAQ and canned answers, hire someone to do a specific, time-consuming part of the support for you - rather than trying to find a whole "outsourced support" provider that will no doubt have lots of issues and restrictions.

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> hire someone to do a specific, time-consuming part of the support

This is exactly what I am asking about. How ? I really don't want to rely on a random guy I found on the Internets to mess up the impression of the product with an abysmal support quality.

college student? i hear they love internships and are having a hard time finding them :)

OK so you want someone on call all day to answer your 800 line and read from a script. Wow I sit in a quiet room at home most days and if the phone rings I could switch over to a script and answer your customer support calls. I've done phone tech support and can handle customer service questions. I'm working on a startup right now but I have spare cycles for random calls. To monitor quality maybe you could just call in now and then to spot check me. It's just an idea in case you're interested and want to pursue a conversation. We'd need to work out a couple details but if we're reasonable people that shouldn't be a problem.

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