"Software is hard. The way to fix it is to fix it, not sweep it under the rug."

Love this line. Been thinking a lot about this as I work on scaling a large-ish SaaS product that has been in the market for 18 months.

One other interesting dynamic: sales teams always think it's better to add things than to remove things (after all, you can't sell the things you remove), which I now realize is partially the reason many enterprise software packages feel "bloated" over time.