Webmail with no waiting times, no folders, only an inbox and lets you open files in the browser. If you dont make it, I am going to, theres so many 40+ users coming to the internet and not knowing how to use email. Why not take everything out?
Also defaults to a nice large friendly font and removes all formatting options from replies.
Sounds great!
Firstly, what percentage of the population knows (or cares) what PDF even means? All they want is to read whats attached and do what they need to without "downloading" something, finding it on their own computer somewhere and then finding out, after much stress that they need something called "adobe".
This way you could take every single step out of the process :)