Head of Support in the AdTech space here. Rotating Devs into the Support-Team is exactly what we do. The QuiRe – for QuickResponse – leaves his Feature-Team for the 2-week sprint period and gives helping hands to Support-Staff. As DevOps belongs to this team as well, the QuiRe can hack on small DevOps issues in the spare time. Brings in some nice knowledge distribution as well...