The ethical coffee shop freelancer
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My rule of thumb is if I'm finished consuming my purchases (consumed at a 'reasonable' rate), I can stay as long as the coffee shop has at least one other free table.
Particularly if you work in a coffee shop because it's what you prefer, you should be paying a 'fair' rate for it, which I really don't think can possibly be less than $5/hr or so.
Having said that, if I were a coffee shop owner, if the place felt empty I would rather have people sitting in it even if they're not continually buying, just to keep up the atmosphere.
Starbucks aims to be the "third place". Home, Work, Starbucks. That's what _they_ want, they want to be inviting, they want to have good wifi, new stores should have very convenient power. So it's not like they didn't plan on this happening. But they do have numbers to meet.
- They do complain about people who buy a small coffee then site for five hours. (so keep buying)
- They seem less concerned with what you're buying, more concerned with you doing it with some frequency (unless it's the cheapest thing on the menu)
- If you have a loyalty card, your free refill appear the same to them as if you bought something, so don't feel bad there.
- They hate people who shout into skype, listen to music through speakers, or take over multiple seats (just as much as you do)
- Leave 10 minutes before closing.
- Tip.
I think there's also work that cafés can do to better manage their space. I look at patrons in two camps: campers and drinkers.
Campers show up laptop and stay for a long time. Drinkers want to come in, buy a coffee, sit down and drink it, maybe with a friend, then leave.
Having seating targeted at both groups helps them make effective use of the space. My old starbucks had nice bar-style seating facing a window. Narrow ledge big enough for a paperback and a coffee, not big enough for a laptop. This fit in a lot of patrons per square foot (compared to a full table & chair). "Campers" could fill up appropriate seating, then "drinkers" could show up and still see great seats for themselves. Drinkers who came early often saw the nice seats by the window and filled up there first, leaving more tables for campers.
My current coffee shop only has seating that works for campers. So the place can fill up with the laptop crowd, a drinker can walk in then walk back out. Or it can fill up with Drinkers, and lose campers the same way.
The way Starbucks structures their loyalty program really says a lot about what behavior they want out of their customers, if we're to assume that a loyalty program's purpose is to incentivize customers to behave in a manner that's more profitable to Starbucks.
You get a loyalty point for every paid transaction. Doesn't matter if you buy a $1.50 bottled water or $100 on lattes for your entire team -- your standing in the program is based on simply how often you show up. There's a really low bar (5 transactions) to get free refills, which seems to encourage you to come into a Starbucks and linger for a while.
So they definitely seem perfectly happy with you coming in and spending a bunch of time there -- so long as you do it often!
> Starbucks aims to be the "third place". Home, Work, Starbucks. That's what _they_ want
They're aiming to be your third place, the tension here is that it's becoming a second place for many. That places a different burden on the a coffeeshop than being a third place does.
I run a food business as a side job. Don't get me wrong, I love my employees. They deserve getting handsome tips. I tip well whenever I go out. I don't have a problem with the idea of tipping.
However, as the owner, I don't get to touch those tips my employees receive (and rightfully so). I'm also the one that has to pay the rent, the internet bill, and the power bill...not my employees. Nor does tipping absolve me of the need to pay my employees their wages.
When you are using power, wifi, and/or a seat at a business, you're using something that the owner is offering in exchange for you ordering something to consume. It's not something that your barista or cook or waitstaff is offering to you, like your drink or food you ordered. It's not something that the tip will pay for in any way. The only way to offset that cost is to keep buying something periodically, even if it's a small drink off the menu. Really, even the longest camper isn't using up much of anything, but it's numbers that make a problem and really add up over the course of, say, a month.
tl;dr Buy something to eat or drink periodically on top of tipping generously. They are two separate issues.
At any rate, I'm enough of a coffee fiend that I get a new beverage every hour or two anyway. :)
Depending on what part of the country you are in, people will share a single small table. I've been places where every open seat is taken and people are sharing, and I've been to places where a person will become confrontational if you ask to share their table - even if it's a four person table!
Another complaint (if I'm allowed to complain about 'free' wifi) is that a lot of places have a slow connection, many AT&T locations seem to be limited to T1 speeds, and the router has bad QoS or bandwidth sharing. So 'that guy' who's streaming YouTube all morning, or updating Windows, or downloading 30 apps from the App store is just ruining the connection for everyone else. Once I tried running 'bundle install' and after 45 minutes, just gave up and went home.
There would be a full office in the back for me and my team to work together in. It'd be the place to meet when we needed to collaborate, but otherwise we'd be free to come out and work in the public area. The coffeeshop needs to make just enough money to run the whole company (the shop itself plus minimum living expenses for the non-coffeeshop employees). That would give us the freedom to work on whatever projects we want at our own pace.
We'd run community events like hackathons, game jams, lan parties, etc. Basically try to build up a public place where people would love to come work and maybe meet others to collaborate with. If the coffee isn't paying the bills, maybe we could charge a membership fee for powerusers, or maybe operate at a loss, if I have a sufficiently successful project that can pay for it.
Alternatively I always suggest to people that they work at their local library. The Chicago suburbs for example have a superb library system, and nowadays you can even bring in closed drinks at some of them. Internet is fast, it's quiet by definition, and there's usually a fine amount of human activity around to keep you from feeling like you're alone in an office building.
The library is too quiet for some. Some background noise helps.
The co-working spaces around Seattle offer a dedicated (professional looking) space for meetings wired up for tele/videoconferencing. Hell, even a coffee shop could offer those, with proper reservations and a small deposit. Sure, the ones here have "quiet rooms", but those aren't reservable, to my knowledge.
drinks and cookies are free
you pay for you time, 0.03$ per minute
We've got around 300 of these new "free spaces" opened in 2012.Ziferblat (http://clockfacer.ru/) has opened 9 locations and is growing like crazy. A new Starbucks in the making.
Manga "cafes" in Japan often use a similar model, where you pay per hour and there's a range of free drinks/snacks (plus more substantial food you can pay extra for), and of course you can read all their manga while you're there, or pay an extra fee to use a computer. Most have a very different vibe though, with an overtly less "social" atmosphere (more like a library); a similar model in a more traditional cafe setting sounds very appealing.
I think that the tipping is what's overlooked. Unless your barista owns the place, they just want tables available for other people and to make some money...that's the point of a job right? So tip them, let them know you're tipping because you appreciate the use of the their space and that's that.
- If I'm there at meal time, I order a meal (8-12-18-22h).
- If I stick around in between meal time, I buy a higher-end coffee (>4$) in between.
For every purchase, give max(15%, 1$) in tip.They keep the music kinda loud also to encourage a lively atmosphere. It has a real community feel to it. I can trace probably 80% of the money I've made in the last eight years to connections I've made here.
However places in prime locations and densely populated neighborhoods can be packed 95% of the time, whatever they do. For them, the tradeoffs are very different...
I also want to know what he's up to.
Whenever I went to Starbucks, the chairs were barely comfortable enough to sit on for ten minutes, there's no way I could sit there for hours.
I like a gentle din of noise in the background, and I like the occasional chat with a barista or other patron. Sitting at home is quiet and lonely.
...or grab a receipt someone left at your table. I've seen this happen.