I don't think that's as large a problem as preexisting exclusive content contracts with incumbent networks.

Yes I'd say may be but I don't know for sure, odd though that they would advertise to me in my account menu screen certain shows or movies but when I tried to watch it I got a message "not available" which is just infuriating. Teasing me with unavailable titles is misleading it fluffs up the titles selection but of the limited amount there may be 25% fewer titles than advertised.

The billing is what is upsetting how can a large company have such terrible billing. And they don't care it took so much.

Part of my chat

Netflix Courtney Okay, so what I can do for you is get that account cancelled. I am able to refund 7.99 back to you too. Would you like me to credit back that 7.99 or add it on this account so you get Netflix free next month?

You Shouldn't that be $7.99 X 2 for two months?

Netflix Courtney I totally know what you mean. But I am only able to do one month. I would love to give you 2 months but the system only allows one.

You Why would the system create and bill me for a separate new account?

You Credit me the $7.99 and cancel my account please

Netflix Courtney We didn't create it. Someone must of created that account. Also, in November, a movie was streamed on it. That is why I can only do one month as someone was using the account.

Netflix Courtney Not a problem, give me a moment.

You Well you have a security issue then because I never created it

You I'll get the other $7.99 back from Visa

You It's all used from the same IP mine

Netflix Courtney Well, do you want me to see if I can do anything further for you?

You If you can credit me back the entire amount yes, but also cancel my account. Let me know either way

Netflix Courtney Okay, give me a moment to see.

Netflix Courtney Okay, so I am reaching out and in this rare occasion, I will credit back both 7.99. I will get this all taken care of for you.

Netflix Courtney Do you still want me to cancel this account too?

You thank you

You yes I don't trust it if it creates a new account without me creating or authorizing it

Netflix Courtney Well, someone might of got a hold of your information. I am not sure. Give me a moment to do this for you.

Netflix Courtney Well I have gone above and beyond to take care of this for you David. I am sorry you are not satisfied.