But yes, multiple subsystems failed in the police response. If you listened to police scanners, you also heard that they had some trouble identifying streets correctly, or keeping their mics off when not talking. But police response protocols are one human system that definitely needs to be able to work in the face of multiple subsystem failure. I say judge the police on how the response worked as a whole.
I have to say though, thank god that Dunkin' Doughnuts' Tactical Ration Deployment Vehicle ran smoothly.