Show HN: A cool live demo feature | Hacker News Reader

Show HN: A cool live demo feature

demo.webengage.com

40 pointssooperman27 comments

Frankly, I hate it when sites do this. I'm trying to read your article or find out about your product by myself, why would you interrupt me to ask for feedback or conduct a survey? Don't get me wrong, it's a pretty demo, but from an usability stand point there has to be a better way to handle these things.

We don't like them either. Hence, we built what you saw. It is all about the context and that's what we are trying to do. It is about showing an offer at a time when you are most "likely" to make a purchase. It is about asking how your buying experience was once you just made a purchase. Relevance in collecting insights and running promotions is what we are trying to build.

Doesn't matter if you personally like it or not. Don't ever let your personal feelings/attitudes affect your marketing tests. There have been so many times where I thought visitors were going to hate a certain feature and it turned out they didn't care AND resulted in huge conversions.

I don't like it. It pops up a huge attention-diverter on the front of the webpage. Why not just have a link in the corner of the page giving the option to provide feedback?

The current culture of pop-up upon visit for some reason really irks me.

We allow you to "target" those questionnaires in various ways; e.g. you can choose to display the survey only to people who have spent atleast 60 seconds on the page. Take a look - http://webengage.com/survey#targeting

Plus, you can always choose to use the feedback tab which is passive (only opens when the user clicks on it) and not proactive like surveys.

If all of the above didn't make any sense, we have a JS API to open the survey at the click of a link at the bottom of your page :-) - http://docs.webengage.com/api/js-api.html#survey-api

Interesting. That sounds a lot better than I had initially thought. Thanks for the clarification.

I'll keep the pleasure all to myself :-). Glad that the reply made sense.

Well that's the whole point. If you have some promotion/message that deserves attention, you can use this tool to grab that attention. But you can also use it in less obtrusive ways by setting the delay before display to longer times or changing the size of the box, etc.

I use it on my site and it's worked great for us. Literally increased registrations by something like 100-200% or so.

Wow! Some testimonial that is! Thanks.

yes because percentage is a great statistical tool. And I agree, a popup is off putting and I cringe everytime I get those. Take that as feedback!

Not a fan of the popups either, but I like the cool demo feature they've built for any website.

Would it be possible to introduce the white-labelling feature on lower priced tiers? This would be perfect for MVPs for rapid iteration, however that area also implies stringent financial constraints. Specifically, I am thinking of how to utse this in a B2B idea I'm exploring, but the B2B sector is a great deal less forgiving of 3rd party brands in the UX than the consumer web.

[edit] One solution could be a plan catered specifically to MVPs - white-labelled for up to X views in y months where both X and Y are relatively low values. This will make the service accessible to early stage startups without becoming an obstacle to on your viral growth (as their collective traffic is very low), and also will allow you to collect your due revenues if their project becomes successful (win-win).

Drop us a feedback on our site please. Happy to discuss this further with you. We have some solid experience working with b2b businesses :-)

I really love the demo. Great job, guys!

This is an example of how to immediately show to the potential customer how a tool can be applied on their product.

You make my day! Thanks Davide.

Looks cool! Just FYI, I accidentally typed a capital H in Http://... When typing in my URL and it told me my URL was invalid.

Worked when I tried http://... instead. Might cause you to lose some less technical users.

Good luck with the project!

Oh, thanks for pointing out the issue. Silly and weird. Will get it fixed. Thanks!

Interesting - https://demo.webengage.com/awesome-demo.html?action=takeDemo...

You have provided a nice way to see how your product will work for any site owner rather than providing some Hardcoded demos. The demo first renders the site quickly and then loads your form immediately. Nice one..

The demo sold me off. Its too perfect. Great job, appreciate it!

Probably one of the best live demo's I've seen that shows all of your products and efforts. Kudos.

Thank you so much. We'll be adding some screenshots from the reporting module etc too, to make it more apparent. You should try the real product too sometime :-)

When you have built a great product, you don't have worry about anything. Good words will follow you.

BTW, I run a consulting firm based in India and will introduce to all our clients. Come take our money. :)

Looks like you've got some big haters inside HN, as I have got down-voted for no-reason! :)

Is this js being embedded on the site with a tracking code thats generated? (Not trying to show off, just being geeky I guess)

More or less :-) ... here's a discussion around the feature on Stackoverflow - http://stackoverflow.com/questions/7849466/showing-a-demo-of...

Great answer you have there! This is really very cool. I'd seen some chrome plugins which let me alter the way webpages look as per my convenience but you guys (& girls ofcourse) at webengage took it to another level! SooperAmazing. :-)

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