Samsung admits to posting fake user reviews on the web
techspot.com
techspot.com
The even bigger issue is, who else is doing this more intelligently than Samsung?
It's no surprise that when they try to do evil, they do it in a clumsy and public manner.
Nope... they are not. That would be Hyundai, and the second largest is probably Daewoo. Samsung could be third. (I worked at Daewoo and Samsung shipyards).
Tangential funny: the shipbuilding division is called "Samsung Heavy Industries", usually abbreviated to SHI. Samsung means "Three Stars" in korean. The shipyard tug was called the "Tristar". Due to unfortunate typography, the name on the ship was "SHIT ristar". True story, I have photos.
http://www.bloomberg.com/news/2013-03-28/samsung-c-t-wins-a-...
[1]: http://www.theatlantic.com/business/archive/2012/07/whoa-sam...
In fairness to companies like Samsung, if everyone is doing it, to stand on principle is to risk being trounced by those who don't.
Err, wait, I didn't get the subtle astroturfing joke, did I?
Regarding unsubstantiated, they have been openly accused and even found guilty in multiple courts across different countries. It's an ongoing case and you may disagree with the rulings, in which case "unsubstantiated" is not the word you're looking for.
As for being unfair to hard working employees, that is definitely true. Unfortunately for those employees, their executives' actions have brought their hard work into question. Any comments regarding a company are generally a reflection on the company's leadership, not any individual employee.
But yeah, Samsung ripped them off hard. It really isn't even about Apple. Sure the hipsters got upset when someone had a phone that looked like their iPhones but Samsung as a company has a long history of completely ripping off all their designs. Apple was just the hottest at the time so they are who got copied.
I can come up with dozens upon dozens more examples throughout history of Samsung blatantly copying designs but I won't because who cares? Do a search of "samsung copies x" and you will find thousands of pages showing examples.
The only time Samsung doesn't copy well is when they're implementing the "and paste" variety on their phones. As a consumer I don't care but as a designer I do vaguely resent their lack of design innovation. Or even treading water.
(someone will now please link to the blog that shows the dozens of Samsung ripoffs over the years as I cannot find it in my bookmarks)
More common for big businesses who pay big bucks to get some exposure and then some marketing company pitches them unreal stats to get a sale, then commences to bending the rules and committing outright fraud to keep the paychecks coming in.
I've heard of it happening at smaller organizations or sole proprietorships (small business), but it is strange to see from a company as large as Samsung.
What's important is how high up the chain this was sanctioned by. If it's a lowly manager somewhere, he/she will just get fired and this will all blow over. If it's right at the top, it's much more embarrassing.
You mean the time when Apple tried to patent "0-length-swipe" and a shape of a box?
Samsung Inflates Galaxy Tab Sales, Gets Busted
http://modmyi.com/content/360-samsung-inflates-galaxy-tab-sa...
Quite smooth: Samsung actually sold 1/10 of the 2 million Galaxy Tabs it claimed in 2010
http://forums.appleinsider.com/t/151854/quite-smooth-samsung...
Looks Like Samsung Pretty Much Lied About US Sales To The Public
http://www.macgasm.net/2012/08/10/looks-like-samsung-pretty-...
Samsung Hires 'Actors' To Pretend To Be Happy Galaxy Tab Testers?
http://www.techdirt.com/articles/20110325/12360313633/samsun...
Samsung caught presenting actors as Galaxy Tab "consumers," fudging thinnest tablet claims
http://appleinsider.com/articles/11/03/25/samsung_caught_pre...
Here’s how Samsung flew bloggers halfway around the world, then threatened to leave them there.
http://thenextweb.com/insider/2012/09/02/heres-samsung-flew-...
Samsung Caught Fudging Testimonials, and Lying about Galaxy Tab’s Thickness
http://techie-buzz.com/gadgets-news/samsung-galaxy-tab-fake-...
(with their oncoming push into notebook computers, I expect similar fraudulent reviews in that area as well)
I wouldn't be surprised if the execs who sanctioned this behavior on Samsung's part don't even understand that it was wrong.
It's probably worth noting that Korea "chaebol" (conglomerates) can be a little odd. They have a lot of power over the local government and media, so they end up thinking they are invincible. They are sometimes said to be very shady, at times.
That's where it's different in Asia, where such behavior is business as usual.
"Tax evasion, bribery and price-fixing: How Samsung became the giant that ate Korea"
http://www.independent.co.uk/news/world/asia/tax-evasion-bri...
"Samsung's rocky legal past paints a picture of scandal and corruption"
http://www.theverge.com/policy/2012/8/7/3226651/samsung-lega...
"Samsung Bribery Probe Points to Pattern of Graft in South Korea"
(I'm not saying it isn't true, just they aren't necessarily reporting everything.)
While this is definitely super-scummy and nasty behaviour from Samsung, it's hard to take any comment seriously when it uses such a flawed new-speak phrase like "IP theft".
Even more so when it tries to gain substance by referring to Samsung as the bad guy when "violating" (or "stealing" lol) Apple's rounded rectangle patents.
Apple has their bullshit software patents constantly invalidated everywhere in the world except the US. Good thing Samsung footed the legal bill to make that happen.
As an example, during the Apple vs Samsung patent wars (after Samsung lost), a handful of publications were writing in support of Apple even when most of them knew that Apple was abusing the patent system to its core. Most of them looked very much like they were paid by Apple to write it. Some even went as far as saying the win for Apple is good for innovation (which obviously it is not)[1]. Another example is once an author from Techcrunch even admitted to getting compensated monetarily by Apple to write a post bashing a competitor.
Apple, Samsung, LG, Sony, Panasonic, etc. are no different from each other. So let's not get religious, shall we?
[1] http://gizmodo.com/5938193/apple-winning-the-patent-wars-is-...
One guy was caught but let's not criticize him because everyone not caught could have done the same thing!
Given the history, it's silly to suggest Gizmodo is being paid by Apple to write positive stories about them. I doubt Apple would even pick up the phone if Gizmodo called them.
Even having decided to use dirty tricks to strengthen their overall marketing effort... What possessed them to try to go after HTC in Taiwan of all places? As HTC's stronghold, Taiwan is simultaneously the country where:
1. This sort of campaign is least likely to be effective.
2. Samsung is most likely to be caught.
3. Local regulators are most likely to be sympathetic to HTC's complaints.
I mean I understand that people generally overestimate their chances of success and underestimate the chance of being caught, but this is ridiculous.
A few too many "English Major style" reviews and it's pretty obvious.
In general, as a consumer, I feel sick when vendors trying to fool me by pretending to be one of us.
Looking closer at Anti-Apple/ Pro-Samsung Google+ posts reveal some questionable user profiles.
Really hard to follow any technology news without getting inundated with nonsensical rants against every breath Steve Jobs or Tim Cook took and takes, respectfully.
The domain was registered one day after the HN account was registered, first post wasn't made for 14 days (aka. when the username no longer appears in green). In his defence, if he is a shill, he's not very good at it.
Edit: hnsearch picked up a hellbanned post (it should appear on the front page, but it doesn't) at https://news.ycombinator.com/item?id=5567259 that mentions a couple more accounts
http://information-man.com/impressum/
"Verantwortliche Ansprechperson: Iwan Uswak"
information-man -> infoman
whois glass-apps.org:
Domain Name:GLASS-APPS.ORG
Registrant ID:AT1001919805572 Registrant Name:Iwan Uswak
Blog post in 3...2...1...
do you think Google created this? Obviously not, Google get nothing from it.
“[Samsung’s] long-standing policy prohibits union organising [and has] attracted critical attention. Samsung’s overall corporate structure centralises the policy-making that governs the activities of its vast network of subsidiary corporations.
Samsung is a “chaebol” – one of the family-run conglomerates that dominate South Korean society. Almost Mafia-like in their obsessive secrecy and reach, chaebols have influence in most markets and industries in the country and wield huge political influence. They have also not been shy of using underhand methods to maintain their position. [...]
[Secretly recorded conversations] revealed that Haksoo Lee (vice-chairman of the Samsung Group) and Hong (Korean ambassador to the US and then publisher of the Joongang Daily) were planning to deliver upwards of 3 billion won – around £2 million – to presidential candidates ahead of South Korea’s elections. [...]
Samsung owns Joongang Daily… it also has unprecedented power over journalism because it has the economic power to buy advertising space and time. “It is hard to criticise Samsung as an individual journalist. It is considered insane.” [...]
In 2008, the current Samsung chairman, Lee Kun-Hee, stepped down after his house and offices were raided and a police investigation began into claims that the corporation was maintaining a slush fund to bribe court officials and politicians. Found guilty of financial wrongdoing and tax evasion by Seoul Central District Court on July 16 2008, Lee Kun-Hee was in serious trouble. But despite prosecutors requesting that he be sentenced to seven years in prison and fined $347 million, the sentenced handed down was three years suspended and $109 million in fines. [...]”
http://www.kernelmag.com/features/report/3028/samsung-power-...
As an example:
http://www.amazon.co.uk/The-Coke-Machine-Behind-Favourite/dp...
http://ccrjustice.org/learn-more/faqs/shell%2526%2523039%3Bs...
What is unacceptable though is deliberately trashing your opponents.
It is probably very common (and as an impulse understandable) but I think it's still wrong even without trashing your opponents. Saying your product is better than it is is not much different than saying explicitly that it's better than the other guys. Either way, it a cynical lie.
No, in most places it isn't. If a consumer was misled by a planted, phony review and bought an inferior product, he could go to civil court and demand monetary compensation, but civil courts largely deal with the kinds of damage claims that don't involve the legality of an action, only its harm.
Just remember that an illegal action would be prosecuted in a criminal court. A claim of harm would be prosecuted in a civil court.
Most of the activity surrounding phony reviews is not about the legality of the activity, but how much harm the public exposure might do to a company's reputation.
> I'm pretty sure paying for fake negative reviews of competition is illegal, because there is a clear victim.
Even in that case, it's not a question of "illegal" as much as misleading, and the remedies are usually civil, not criminal.
Even the small/local businesses do this. Just check Yelp reviews. Hell, Yelp used to allow businesses to move their best reviews to the top if they paid them enough.
1) http://www.eastbayexpress.com/oakland/yelp-and-the-business-...
2) http://www.zdnet.com/blog/apple/the-yelp-mafia/3116
3) http://arstechnica.com/tech-policy/2010/02/yelp-facing-class...
There was so much fallout from this back in 2009/2010 that Yelp had to turn the tables and pretend to play nice guy finally by outing businesses that buy positive reviews (starting last October).
Many people have this attitude, yes. That doesn't make it universally true or even close, and it's probably less commonplace than you seem to assume, particularly for small/local businesses, which overwhelmingly don't have time to waste on shill reviews.
And while it definitely happens and is widespread, you're not doing your argument any favors by citing exactly one example and suggesting it shows a trend or proves a point.
History shows humans will do anything to better their odds and leverage their success.
> And while it definitely happens and is widespread > citing exactly one example and suggesting it shows a trend or proves a point.
Guess you kinda just did the same thing? Just because I'm citing one example doesn't make it any less true and it seems we have two examples now: Samsung and Yelp.
Sorry, but this is rampant in e-commerce.
What did you expect, aliens?
This reminds me somehow of when Apple was fixing the reception bars to show more coverage than there actually were on the iPhones.
“We were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong. Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength. [...] To fix this, we are adopting AT&T’s recently recommended formula for calculating how many bars to display for a given signal strength. The real signal strength remains the same, but the iPhone’s bars will report it far more accurately, providing users a much better indication of the reception they will get in a given area. We are also making bars 1, 2 and 3 a bit taller so they will be easier to see. We will issue a free software update within a few weeks that incorporates the corrected formula. Since this mistake has been present since the original iPhone, this software update will also be available for the iPhone 3GS and iPhone 3G.”
http://www.apple.com/pr/library/2010/07/02Letter-from-Apple-...