That's good to hear -- I own the previous Nexus and skipped the Nexus 4 mostly because of the customer service complaints. Still, it will take a lot more stories like yours to repair that aspect of their reputation, especially for people (like me) who highly value customer service and don't buy anything without a warranty.

Also, that doesn't address the other side of the problem, which is the potential lack of support from Glass application developers. What happens when Glass OS 2.0 is released and half your favorite apps break but the devs have no incentive to update them? This has happened to me several times even with paid apps in the Android store, where the devs have actual cash motivating them to get an update out quickly.

It's a little naive on Google's part to assume people will create AND maintain tons of useful, quality applications just out of sheer enjoyment or the goodness of their hearts.