It benefits our community and our country, but it also means that we're getting the best possible talent, locally, without the overhead of managing and communicating with remote non-native speakers.
The author simply wanted higher margins, and achieved them by externalizing costs onto their community. That's not to say that such a thing can't be successful; look at WalMart.
However, it's fallacious to state that they couldn't have built their business otherwise.
Lastly, it was this line that really got my goat:
> At the time of launch, I wasn’t even making that much, so I could I justify paying someone more than I was making myself as a business owner? It was a hard pill to swallow.
You, the business owner, have all the upside. That's how you justify it.