I don't have any confidence in their platform. It shouldn't take more than a few domain experts to build a better platform...but for some reason its not happening.
Neither should anyone, as evidenced by their track record. It's just sad that it is this platform driving the price of the Bitcoin at the moment, and I'm not sure how it speaks about the future of the currency.
This sort of operation needs physical hardware in their own secure location. This isn't some mobile social webapp.
(Also: Amazon would chuck them out as soon as the first senator reached for their phone, as with wikileaks.)
edit: this guy explains it: https://news.ycombinator.com/item?id=5539387
I am building a matching engine now (for pleasure) at
https://github.com/fmstephe/matching_engine
(Having said all that I have no idea where their performance problems are coming from - the matching engine may not be the culprit)
Turnaround time from Dell is minimum two weeks. Add weeks as the servers get bigger and more custom. Also, most DCs need time to set up racks, power and connectivity.