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Some really good points here.

Wondering if you've corresponded with the founders about your experience? I've a car with FlightCar at the moment and I've found them to be really responsive. Just a thought.

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thanks for the response! nope not yet, but definitely will do so when shooting over the info about the toll to be reimbursed, it seems like the founders themselves are answering the 1-866 line, 2 birds with 1 stone, that whole deal

I understand that you are frustrated. Thanks to blogs and forums, it is so easy to criticize someone in public. But that doesn't mean you should. Perhaps, you should have spoken to the founders first about your complaints and concerns before going public.

I see your point, but respectfully disagree. When someone posts a review on Amazon about a product or on Yelp about a restaurant or service, how is that different? I also don't think I was overly critical and hopefully provided some valid points and advice, and wanted to jot everything down while it was fresh in my mind.

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