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I heartily support these sort of viral "would you get a load of these assholes" public shaming about large companies that become like the DMV with the way they deal with customers.

It seems like one of the few ways for the little guy to fight back.

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Thank you very much for your support :D

In 2001 when I was shopping a for a new computer I was talking with the Dell Rep. over the phone about different types of monitor. There was one that was 200 dollars more expensive than the other. I asked the Rep. what was the difference and this was her response "mmmm, one is more espensive" in a couldn't care less kind of tone. Horrible customer service. And the comparison to an incompetent government employee is pretty apt. Dell deserves to be ridiculed for this.

True, but there are also good stories with Dell. My housemate a few years ago had a Dell laptop which would no longer charge. Out of warranty they offered to fix it if he sent it in, but he was heading out of the country over Christmas. They sent out a technician to fix it at our house within a few days and everything was sorted.

That was excellent service.

Not everyone has good dealings with them, but it's not all bad.

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